FACILITY AND MANPOWER SERVICES
BASS specializes in providing specialist manpower to suit various requirements of clients. Some of the noteworthy activities in this field are as follows.
1. Provision of specialist manpower for operating specialist vehicles of Vedanta Aluminium Limited at their plant in Jharsuguda in Odisha.
2. Provision of crew for operating vehicles carrying ready mix concrete for ORIX.
3. Provision of bus drivers to DTC.
Housekeeping and provision of specialized manpower is one of our core business areas. The head of our facility services and his team of supervisors have vast experience in handling challenging assignments like hospitals, office complexes, shopping areas, government buildings, educational institutions, show rooms and the like. Our senior management has experience in handling facility services as part of a multinational company as also experience in training the facilities staff in India as well as Overseas.
We believe in 'Total Quality Management' and look forward to challenging assignments. The services offered by us are:
This includes all kinds of premises like shop floors, malls, show rooms, institutes, workshops, bus depots, office complexes, rest rooms, open spaces and public areas etc. Apart from routine cleaning, we undertake specialized jobs like floor buffing, glass cleaning, facade cleaning, graffiti removal, railway stations, rail coaches, carpet shampooing and pantry services.
Provision of Drivers & Chauffeurs.
The Group has vast experience in transport operations. We provide well-trained and competent drivers / chauffeurs to our clients to meet the individual needs, corporate needs as well as provisions for mass deployment of drivers. We have facilities for professional testing and training of drivers to international standards, both for light and heavy vehicle. We also undertake valet parking for hotels and at special events.
We design models for professional management of such manpower and undertake the functions that the client may desire to source out.
We undertake services for provision and management of specialized manpower like secretarial staff, receptionists, computer operators, telephone operators, office assistants, supervisors, CCTV operators, carpenters, electricians, plumbers, boiler operators and the likes.
Maintenance Services. We undertake maintenance services to include engineering services, preventive maintenance, air-conditioning, plumbing, electrical services, carpentry and masonry work and maintenance of lawns and gardens.
We undertake responsibilities like care taking of assets involving housekeeping / maintenance and security, including those at remote places like communication towers, heritage sites, vacant properties and the like.
- Excellence in Quality.
- Training Standards.
- Professional Cleaning Operations, both in wet and dry cleaning segments.
- Customized solutions to clients housekeeping requirements.
Our aim is to identify the needs of our clients and to provide the most cost effective solutions. This is achieved through a happy mix of man and machine, causing least inconvenience at the work place. Strict supervision, constant and systematic client feedback helps us in remaining on course and affecting improvements.accordingly.
Equipment to be used is decided in consultation with the clients so as to ensure cost effectiveness. In keeping with the user's needs, unnecessary cluttering of the premises with avoidable equipment is advocated. Periodic use of specialized equipment, as under, is recommended, as and when required:
- High Pressure Cleaners.
- Sweeping Machines.
- Manual, walk behind & ride-on auto scrubbers.
- Vacuum Cleaners.
- Carpet Sprays extraction.
- Steam Cleaners.
- Trolleys for Dry Mopping System, Wet Mopping System, Speed Mopping System, Scrubbers and Squeezers.
- Glass Cleaning Equipment.
- Toilet Seat Cleaners.
- Car Washing Systems.
We work to our client's best interests, providing pollution free and eco friendly environment. We believe in promoting quality and fighting "sick build syndrome". Continuous improvement, technology up gradation and complete client satisfaction is centric to our services.
We care for our valued customers and are committed to their complete satisfaction. We take pains to:
- Understand their requirements and remain in constant touch.
- Obtain feedback to measure satisfaction levels after service delivery.
- Benchmarking solutions.
- Continuous improvement of our processes.
- Ensure conducive work place environment for employees.
- That the customer deserves the best services at all times.
- In offering long-term solutions to the customers' requirements
- In exceeding the customers' expectations.
- Instant response to customer's calls on any issue.
- In tailor making the customers needs while applying solutions.
Availability of trained and willing manpower for housekeeping services in the fast expanding businesses, both in the manufacturing and services sectors is the real challenge to the housekeeping vocation. Therefore, the aspect of training and motivation of housekeeping personnel gains utmost importance, particularly when the clients are highly demanding in keeping the premises to world-class standards of maintenance. The aspects of training covered in pre-deployment and on-job training are as under:
- Role of housekeeping staff.
- Identifying housekeeping responsibilities.
- Duties of Supervisor.
- Qualities of housekeeping staff.
- Housekeeping & Maintenance.
- Room cleaning & dusting procedures.
- Handling of various machines.
- Vacuum cleaning.
- Sweeping and mopping of hard floors.
- Cleaning of toilets.
- Cleaning of public areas, lobbies, front desk & elevators.
- Cleaning of dining areas, furniture & equipments.
- Cleaning of offices.
- Cleaning of store rooms.
- Care & maintenance of carpets and upholstery.
- Procedure for shampooing and removal of spots and stains.
- Cleaning agents and their usages.
- Floor polishing.
- Pest and odor control
- Training in Fire Fighting.
- Training on First Aid.
- Dealing with people.
- Discipline & Welfare.
- Emergency Procedures.
- Safety and Security at work place.
- Evacuation Drills and Procedures.
Standard Operating Procedures
Once an assignment is allocated to us, we design standard operating procedures for each major activity. This ensures that the jobs are undertaken and completed as per certain laid down sequence. The SOPs are designed in consultation with the client so as to ensure least amount of interference at the work place as well as the safety of personnel.